Sunday, December 28, 2008

Vacation?? - Part 2

Well, we are still not in Houston. Here is the story:

1) As the afternoon progressed at Midway, our flight to St. Louis got delayed to the point that we would miss our connection to Houston. After talking to a Southwest 1-800 agent, we discovered the next available flight would be on Monday. She suggested we try to get on stand-by for another flight. She did not realize the thousands of people in Midway trying to do the same thing. After waiting in long lines to talk to gate agents, they told us that since there were numerous travelers trying to make that connection, the plane would be held for us. We decided to go ahead and take that flight. While waiting in the boarding line, they informed us the flight would be further delayed since they were short a crew member and had to wait for her arrival. This delayed us an additional 30 minutes.

2) Upon our arrival in St. Louis, we noticed a plane at the gate where our connection was to be but of course, that was not our plane. That flight had already departed. Needless to say, we have 40 very angry travelers who had all received assurances that the connection would be held for us. There claim was that the flight was too delayed and they could not wait. Our argument was that the flight attendant delayed us so they should have waited. Anyway, after a supervisor spent a long time on the phone, they finally got us hotel vouchers and flights for the next day.

3) So, here we sit in St. Louis airport again waiting for our flight to Oklahoma City where we will finally connect to Houston later this afternoon. With clears skies and a good weather forecast, we are fairly optimistic about making it to Houston today.

I'll let you know...

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